The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.
Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.
The role
The Senior Infrastructure Engineer is a key role within the Fidelis MGU technology team. You will work provide 3rd line BAU activities to 250+ users in UK, Ireland and Bermuda. A key focus will be designing/delivering high quality infrastructure projects to IT and the business. The successful candidate will work in a proactive and cooperative manner to ensure exceptional service and project delivery.
You will be operating in a Microsoft tech stack environment with a mix of on-prem and cloud (Azure) hosting and extensive VMware use.
Key accountabilities
Provision of BAU Infrastructure support to internal stakeholders
Ensure optimal availability and performance of critical infrastructure components and applications
Act as a key internal technical resource for major change projects
Work closely with 3rd party vendors to ensure service provision and project delivery meet or exceed business expectations
Act as an escalation point for complex support issues
Monitor the overall health of the infrastructure and responding to alerts as required
Scope, design and implement new systems
Produce and maintain high quality system and project documentation
Monitor incoming security threat alerts and act when required
Provide regular feedback to the Head of Infrastructure for projects, incident management and change management
Mentor and guide junior members of the team.
Work closely with other technology teams (internal and external), tech architects and business owners to refine requirements and translate business needs into IT solutions
Work to ensure there is always an approach of continuous improvement and implementation of best practice
Effective documentation of relevant tools and reports
Work with the software teams as needed to ensure the technology environment requirements are known and are properly supported, fit for purpose, and kept up to date
Create a supportive and rewarding working environment that aligns with the company culture as well as instilling a sense of ownership, accountability and technical excellence in your team driving efficient processes and constantly push engineering best practice
Monitor efficiency of resource use and efficiency of delivered systems
Develop a thorough understand of our industry and our products and services
Regular progress reporting, defining and reporting KPIs and key objective/result metrics including helping your team define, drive and achieve their objectives and key results
Keep stakeholders up to date on all activities that affects their individual goals and be a point contact for work status
Continual focus on long term technology effectiveness, simplicity of solutions and appropriate controls
Estimate projects and tasks, working closely with technical and business teams as needed
Skills & experience
Bachelor’s degree (or equivalent) in a relevant field
Minimum 5 years’ experience in a similar technical role
Strong customer service mentality with the ability to develop and maintain relationships with stakeholders at all levels
Strong motivational and people skills, helping team members to excel in a culture of collaboration and openness
Excellent organisation and time-management skills, with demonstrated ability to work in a dynamic and fast-paced enterprise level environment
Strong communication skills, both oral and written with proven ability to influence change. You should be able to communicate clearly and with purpose, working effectively with team members and stakeholders across the organisation
Clear ability to run and manage processes efficiently, including change processes, aligning with other teams as needed
Able to deliver objectives assigned to you with a strong sense of urgency
Always maintain a high bar of quality and have pride in doing work well to high engineering standards
Drive and support innovation in a pragmatic and effective way to meet the needs of the business
Adaptable working in a heterogeneous IT environment
Leading by example in terms of our company culture and values
Passionate about building high-quality systems with meticulous attention to detail
Ability to follow and improve process, and improve your skillsets on an on-going basis
Fluent in Agile/Scrum
Supporting and building a team culture of security, innovation, efficiency, accountability and initiative, with a focus on process simplification and outcome delivery
Strong leadership skills, an innovative mindset and experience as a proactive team player
Take ownership of your work and responsibility for outcomes delivering key projects
Work closely with technical leadership and peers to create product roadmaps, estimate work packages and set priorities for your teams
Specific Technical skills:
Excellent Windows OS systems administration knowledge (Windows Server 2012 R2/2016/ 2019, Windows 10)
Strong experience managing Windows domain environments at an advanced level (Active Directory, Group Policy, Certificate Service etc)
Strong Azure, O365 and Exchange Online administration skills
Extensive experience working in a heavily virtualised environment (VMWare v6.5+ ideally)
Previous experience administering and maintaining Storage Area Networks
Basic SQL server administration including installation, access management and backups/restores
Good general knowledge of network administration (TCP/IP, DHCP, DNS)
Previous experience working of firewall, switch, or router administration (Palo Alto or Cisco Preferred)
Good experience with application packaging and deployment.
Experience setting up and maintaining desktop image deployment solutions
Experience setting up and maintaining patch deployment solutions
Demonstrable experience of working with an identity & access management solution (such as OneLogin, Duo, Okta, ADFS)
Other
The Fidelis Partnership Ethos
At The Fidelis Partnership, we aim to be different while making a difference.
We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence.
Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space.
We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader.
We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals.
We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.
Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.
Diversity, Equity & Inclusion
Diversity & Inclusion in the workplace
Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community
We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes
This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups
We aim to maintain a focus on equal opportunities across all stages of hiring process
We measure and minimise the pay gap where possible.
Bring Your Whole Self to Work
Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.
To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact fidelis@avenciaconsulting.com to discuss. All information relating to your health or disability will be treated in accordance with our data protection policy.
