The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.
Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.
The role
The Facilities Manager will be responsible for managing all aspects of facilities and associated contracts for the company operations based in one of our London office locations. The initial focus for the FM will be to act as Project Manager for the fit out of a new office, with the role morphing into the Facilities Manager for the building long term.Being in the privileged position of knowing how the building was fitted out and having an input into the design, the FM will be the subject matter expert for all the building services.
The FM will lead local business initiatives including Health & Safety, managing contracts with vendors and suppliers and will understand the commercial and corporate requirements of the business. This includes being an active ambassador for collaboration and people management company wide.
Key accountabilities
Act as the conduit for information to and from the project team, providing weekly progress reports, tracking key milestones and deadlines to allow the GFM to provide clear concise updates to the stakeholders. Identifying any potential risks and develop strategies to mitigate them and escalating issues with proposed solutions.
Monitor the project budget spread sheet and provide regular updates to the GFM on costs for the purpose of reporting to stakeholders.
Manage the contractors on site including checking RAMS and monitoring safe working practices.
Manage the delivery schedule to ensure we abide by the City of London travel plans.
Act as the key interface for internal stakeholders, manage the planned and reactive maintenance schedules to ensure safe and efficient workplaces
Understand and manage the lease obligations including travel planning, waste management, building maintenance and security.
Manage all Health & Safety requirements for the building including Fire, Legionella and general Health & Safety statutory compliance.
Work in partnership with the Compliance team to ensure all internal and external regulatory standards, process and controls under remit are met and ensure new staff are educated in the same
Act as the subject matter expert regarding facilities contracts and as an internal consultant for departments and MGAs as required.
Review and interrogate performance data and KPI’s for existing contracts and identify and resolve any current or potential issues.
Champion Green Team activities, ensuring staff understand the company goals and adhere to Green Team objectives
Develop and maintain effective relationships with internal, external and supplier stakeholders, enabling positive customer and business outcomes across organisational
Develop and manage a delivery booking system to ensure the lease obligations in relation to traffic management is maintained.
Have a full and clear understanding of the supplier contracts and deliverables, including budgets, KPI’s, SLA’s and compliance. Ensure the suppliers are clear on expectations and deliver accordingly. Highlight any breached KPI’s to the GFM with evidence and data.
Manage the Front of House contract to ensure the Banking Hall reception and guest services are providing an exceptional welcome to all guests and visitors, whilst maintaining the security and safety of all occupants.
Understand the Front of House administration policies and procedures and develop a full suite of Standard Operating procedures to build resilience and continuity.
Manage the maintenance contract and any direct service partners relating to office services. Monitor maintenance schedules and maintain relevant service records for the purpose of evidencing HSE compliance.
Ensure regular review meetings are held with the main suppliers to encourage a partnership approach to services with the goal of providing best-in-class office service across all aspects of Facilities.
Skills & experience
Previous experience in Building Management, Project Management and full facilities services.
Significant technical FM experience with an understanding of M&E contracted services and compliance requirements.
Aware of the trends in the marketplace and seeks to deepen knowledge of industry issues and drivers
Proven track record in managing business contracts and understand how to negotiate and improve existing contracts
Adaptable and able to work with ambiguity i.e. without robust structures in place.
Strong team player, flexible, supportive and willing to help across all departments.
Ability to work under pressure and resilient.
Excellent written and verbal communication skills
Takes initiative to resolve issues and present solutions.
Other
The Fidelis Partnership Ethos
At The Fidelis Partnership, we aim to be different while making a difference.
We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence.
Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space.
We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader.
We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals.
We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.
Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.
Diversity, Equity & Inclusion
Diversity & Inclusion in the workplace
Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community
We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes
This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups
We aim to maintain a focus on equal opportunities across all stages of hiring process
We measure and minimise the pay gap where possible.
Bring Your Whole Self to Work
Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.
To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact fidelis@avenciaconsulting.com to discuss. All information relating to your health or disability will be treated in accordance with our data protection policy.
