The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.
Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.
The role
The QA Lead Engineer is an important position within the Fidelis IT team, acting as a key team member ensuring the quality of our software and systems. You will work to ensure a high degree of accuracy and quality during testing activities related to the development lifecycle including functional testing, smoke tests, regressions, bug hunts, performance testing as well as support end-user UAT. As a QA Lead you will work hands-on performing a mix of manual and automated testing, from UI/UX to backend systems as well as providing leadership and direction to other teams' members. You will be operating in a Microsoft tech stack environment with a mix of on-prem and cloud (Azure) hosting.
Key accountabilities
Execute the full QA lifecycle (gathering requirements and acceptance criteria, creating test scripts, test execution, test case management, supporting UAT, documentation, reporting, test tool management)
Collect and report quality metrics from test execution and inform stakeholders about risk and impact
Work with developers and business stakeholders as needed to design and align on specific testing strategies for features being developed
Create comprehensive test plans; execute and automate them as appropriate. Maintain and contribute to the expansion of existing test frameworks and find ways to improve the current toolset
Find defects and provide help to the team to understand any erroneous behaviour of the application under test
Support our infrastructure team in troubleshooting or addressing issues with applications and dev/test environments
Inspire others to have a Quality First mentality and guide them when needed
Work closely and collaboratively with software development teams on functional, performance and security testing
Formulate test scripts, test procedures and documentation which could be re-useable by other team members
Investigating, evaluating and making recommendations for improvements to current and new software
Work closely with other software development teams (internal and external), tech architects and business owners to refine quality requirements and translate business needs into acceptance criteria and test cases
You act as a quality expert for your team, providing direction on appropriate QA testing to improve our systems
Liaise with management across the business to ensure there is always an approach of continuous improvement and implementation of best practice
Input into effective documentation of relevant tools and reports
Work with the Infrastructure team as needed to ensure the technology environment requirements are known for QA and are planned and properly communicated
Create a supportive and rewarding working environment that aligns with the company culture as well as instilling a sense of ownership, accountability and technical excellence within your team driving efficient processes and constantly push engineering best practice
Monitor efficiency of resource use and efficiency of delivered systems
Develop a thorough understand of our industry and our products and services
Regular progress reporting, defining and reporting KPIs and key objective/result metrics including helping your team define, drive and achieve their objectives and key results
Keep stakeholders up to date on all activities that affect their individual goals and be a point contact for work status
Continual focus on long term technology effectiveness, simplicity of solutions and appropriate controls
Estimate QA effort on projects and tasks, working closely with technical and business teams as needed
Support and build a team culture of security, innovation, efficiency, accountability and initiative, with a focus on process simplification and outcome delivery
Strong leadership skills, an innovative mindset and experience as a proactive team player
Take ownership of your team’s work and responsibility for the quality assurance of delivered systems
Work closely with technical leadership and peers to input into the creation of product roadmaps, estimation of work packages and setting priorities for your QA team
Skills & experience
Bachelor’s degree (or equivalent) in a relevant field
ISTQB certification preferred
Minimum 8 years’ experience in a QA role in a significant enterprise level or regulated environment delivering to robust QA standards
Strong customer service mentality with the ability to develop and maintain relationships with stakeholders at all levels
Strong motivational and people skills, helping team members to excel in a culture of collaboration and openness
Excellent organisation and time-management skills, able to work in a dynamic and fast-paced environment
Strong communication skills, both oral and written with proven ability to influence change
Run and manage processes efficiently, aligning with other teams as needed
Able to deliver objectives assigned to you with a strong sense of urgency
Always maintain a high bar of quality and have pride in doing work well to high engineering standards
Drive and support innovation in a pragmatic and effective way to meet the needs of the business
Communicate clearly and with purpose, working effectively with learn members and stakeholders across the organisation
Adaptable working in a heterogeneous IT environment
Leading by example in terms of our company culture and values
Passionate about building high-quality systems
Meticulous attention to detail
Ability to follow and improve process, and improve your skills on an ongoing basis
Fluent in Agile/Scrum
Solid understanding of test methodologies, test frameworks and database query skills, with a focus on PQL software
Familiar with testing in a Microsoft environment
Experience with test automation tools such as Playwright desirable
An eye for good UX, practical UI design and logical UI workflow and how to build appropriate test cases
Understanding of microservice and API testing
Other
At The Fidelis Partnership, we aim to be different while making a difference.
We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence.
Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space.
We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader.
We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals.
We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.
Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.
Diversity, Equity & Inclusion
Diversity & Inclusion in the workplace
Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community
We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes
This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups
We aim to maintain a focus on equal opportunities across all stages of hiring process
We measure and minimise the pay gap where possible.
Bring Your Whole Self to Work
Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.
To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact fidelis@avenciaconsulting.com to discuss. All information relating to your health or disability will be treated in accordance with our data protection policy.
