The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.
Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.
The role
Reporting to the [to be confirmed], the Group Head of Partnership Operations is responsible for the end-to-end management and oversight of delegated authority (DA), Lineslips, Third Pary Capacity (TPC) including the Fidelis Partnership (TFP) consortia (where we lead). i.e. all non open market business. This will be together with other teams in the business, most notably the TPC placement team and underwriting teams for DA and lineslips. They will lead a team of approximately 6 people as well as an outsourced team (EXL) to deliver on this. Note that ceded reinsurance processes are out of scope.DA includes: Coverholders, external (to the TFP Group) MGAs, Pine Walk MGAs (which are part of the TFP Group). TPC includes our carrier partners that provide TFP capacity through binding authority agreements. Consortia are TPC consortia that we lead and other syndicates and company markets can participate in. The successful candidate will lead operations and develop strong partnerships with key stakeholders, both internal and external
Key accountabilities
DA
Governance Framework Management: Oversee and manage the full lifecycle governance and performance oversight of Coverholders, MGAs, Pine Walk, Cells, Consortia and Binders. ensure adherence to governance frameworks and maintain all related documentation across the Group.
Application and Due Diligence: Together with the relevant underwriter, lead the application, due diligence, and approval processes for new Coverholders, MGA, and binder business, both Pine Walk and non-Pine Walk. Manage the ongoing performance and conduct annual audits, reviews, renewals, and off-boarding processes.
Renewals: Coordinate the renewals with the relevant underwriter and annual renewals and rollover process.
Referral Processing: Manage the referral process for binder business that requires prior submission, ensuring timely approval in collaboration with relevant business areas.
Lineslips
Governance Framework Management: Oversee and manage the full lifecycle governance and performance oversight of lineslips. Ensure adherence to governance frameworks and maintain all related documentation across the Group.
TPC / Consortia
Governance Framework Management: Oversee and manage the full lifecycle governance and performance oversight of TPC. Ensure adherence to governance frameworks and maintain all related documentation across the TFP.
Once the TPC team have sourced new capacity, onboard and manage all operational aspects.
Integrate into all TFP functional area tech ops, finance etc.
All areas
Broker Relationship Management: Build and maintain strong relationships with brokers, acting as a key liaison to facilitate communication and ensure successful partnerships.
Partnership Coordination: Coordinate all activities and communication between internal and external parties related to new and existing partnerships, ensuring smooth operations and compliance.
Underwriting Reports: Provide critical input for the production of underwriting reports, ensuring accuracy and relevance for informed decision-making.
Regulatory Compliance: Ensure strict adherence to internal and external underwriting regulations. Liaise with brokers, clients, auditors, and regulators to maintain compliance and uphold the firm’s reputation.
Team Leadership and Development: Manage, motivate, and develop a team of direct reports, ensuring they have clear objectives and receive regular feedback. Oversee staff appraisals and objective-setting processes in line with company standards.
Operational Efficiency: Support and drive changes necessary to implement and maintain a scalable operating model as the business grows and evolves.
Performance Monitoring: Oversee performance monitoring activities, including EPI sign-off each quarter, participation in the Delegated Performance Monitoring Group (DPMG), and oversight of the Coverholder audit process
Skills & experience
Demonstrated 7+ years experience in managing DA operations and / or consortia
Practical understanding of underwriting systems and processes
Proven ability to quickly master new concepts and take initiative in personal and team development
Strong relationship-building skills with both internal and external stakeholders
Excellent prioritisation, time management, and organisational skills
Ability to deliver accurate, detail-oriented work within tight deadlines and in a fast-paced environment
High proficiency in Microsoft Office Suite and experience with spreadsheets
Strong understanding of the international underwriting marketplace
Proven negotiation skills, with the ability to attract new business and retain clients
Excellent written and verbal communication skills, with the ability to engage effectively with senior management and external stakeholders
This role is ideal for a dynamic, self-motivated individual with a passion for driving operational excellence and successful partnerships within a fast-paced environment
Other
The Fidelis Partnership Ethos
At The Fidelis Partnership, we aim to be different while making a difference.
We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence.
Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space.
We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader.
We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals.
We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.
Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.
Diversity, Equity & Inclusion
Diversity & Inclusion in the workplace
Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community
We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes
This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups
We aim to maintain a focus on equal opportunities across all stages of hiring process
We measure and minimise the pay gap where possible.
Bring Your Whole Self to Work
Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.
To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact fidelis@avenciaconsulting.com to discuss. All information relating to your health or disability will be treated in accordance with our data protection policy.
