The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.
Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.
The role
The candidate will provide expert analysis and guidance throughout the planning, development, and implementation of solutions for the TFP. Initially, the scope of work will be focus to Small and Medium-Sized Changes (BCCB) for a minimum of three months. This initial phase will serve as an opportunity for the Lead Business Analyst to familiarise themselves with the company, stakeholders, systems, and working methodologies. Following this period, the Lead Business Analyst will assume Release responsibilities and undertake various project tasks. Additionally, the candidate may be responsible for managing and mentoring other Business Analysts within the team. You will work to understand and document our systems, workflows, operating model, processes, protocols, procedures and systems that support of Fidelis’ business processes currently and in the future, liaising with our Tech teams and users across business units to thoroughly understand user requirements and convert them into structured and actionable information. As a liaison between business and technical functions you will be responsible translating and communicating across the organisation in a regulated environment to make sure we deliver the best possible solutions for internal and external users to the highest standards.
Key accountabilities
Focus on the Small and Medium Size Changes department: Manage request changes from Discovery to Implementation;
Business Requirement Gathering
Process Analysis and Improvement
Documentation and Reporting
Stakeholder Communication
QA and Development support
Lead and provide direction to the team of business analysts
Mentoring and Leadership;
Lead a team of business analysts, ensuring they are aligned with project goals and providing guidance as needed.
Foster a collaborative work environment across departments.
Project work - Support and lead key project initiatives, ensuring alignment with business goals and regulatory requirements throughout the project lifecycle.
Skills & experience
6+ years demonstrable Business Analyst experience within the insurance industry
Bachelor’s degree (or equivalent) in a relevant field
Fully comfortable working in a regulated environment
Business process modelling experience
Workshop facilitation experience, capability to elicit requirements from multiple stakeholders through a range of methods (in person/virtual/survey) formulating and assigning actions, taking notes and providing summaries of workshop outcomes
Ability to implement projects and prioritise tasks in a fast-paced environment
Perform detailed and critical analysis of various parts of our ecosystem as required, provide clear and concise feedback and make efficient suggestions for improvement
Foresee and communicate potential problems before they arise
Strong customer service mentality with the ability to develop and maintain relationships with stakeholders at all levels
Excellent organisation and time-management skills, with demonstrated ability to work in a dynamic and fast-paced enterprise level environment
Strong communication skills, both oral and written with proven ability to influence change. You should be able to communicate clearly and with purpose, working effectively with team members and stakeholders across the organisation
Clear ability to run and manage processes efficiently, including change processes, aligning with other teams as needed
Able to deliver objectives assigned to you with a strong sense of urgency
Always maintain a high bar of quality and have pride in doing work well to high engineering standards
Drive and support innovation in a pragmatic and effective way to meet the needs of the business
Leading by example in terms of our company culture and values
Passionate about building high-quality systems with meticulous attention to detail
Ability to follow and improve process, and improve your skills on an ongoing basis
Fluent in Agile/Scrum
Strong leadership skills, an innovative mindset and experience as a proactive team player
Other
The Fidelis Partnership Ethos
At The Fidelis Partnership, we aim to be different while making a difference.
We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence.
Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space.
We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader.
We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals.
We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.
Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.
Diversity, Equity & Inclusion
Diversity & Inclusion in the workplace
Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community
We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes
This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups
We aim to maintain a focus on equal opportunities across all stages of hiring process
We measure and minimise the pay gap where possible.
Bring Your Whole Self to Work
Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.
To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact fidelis@avenciaconsulting.com to discuss.
