The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.
Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.
The role
We are a dynamic and forward-thinking insurance MGU, focused on delivering exceptional risk solutions in an increasingly complex world. We are seeking a highly capable and strategically minded Head of Business Analysis to lead the business analysis function and support the delivery of change across The Fidelis Partnership.
Reporting to the Group Head of Change, this role plays a pivotal part in shaping and driving the change agenda across multiple international jurisdictions, including Bermuda, Ireland, and Abu Dhabi. The Head of Business Analysis will work closely with the IT Business Partnership team, the wider COO office, and key stakeholders across the business to ensure change initiatives are underpinned by robust analysis, clear business requirements, and measurable outcomes.
This is a key leadership role that requires a deep understanding of insurance and underwriting operations, excellent analytical and communication skills, and the ability to influence and drive change in a fast-paced, regulated environment.
Key accountabilities
The successful candidate will be responsible for:
Leading a team of business analysts to deliver high-quality analysis across strategic and operational change programmes.
Establishing and embedding best practices, frameworks, and standards for business analysis across the organisation.
Ensuring business requirements are accurately captured, validated, and translated into actionable solutions.
Supporting the Group Head of Change in maintaining strong governance, controls, and monitoring practices across the change portfolio.
Driving continuous improvement in analysis capability and ensuring alignment with the company’s strategic objectives.
Business Analysis Practice & Performance
Set Business Analysis best practices and methodologies and drive continuous improvement
Develop capabilities for Process Improvement, introducing methodologies such as Kaizen, lean six sigma etc. to drive efficiency and improve solution delivery
Define and track KPIs to measure the effectiveness of business analysis across the change portfolio, including delivery quality, benefits realisation, and issue resolution. Use insights to drive continuous improvement and support strategic decision-making.
Leverage deep understanding of insurance and underwriting operations to ensure business analysis aligns with market practices, and operational realities.
Champion data-driven decision-making by ensuring business analysis incorporates relevant data insights, trends, and performance metrics.
Stakeholder Engagement & Communication:
Collaborate with project sponsors/stakeholders at all levels including C-Suite to ensure the business outcomes for change are clearly defined and understood
Partner with underwriting, claims, finance, and other business teams to ensure solutions meet business needs and deliver business outcomes aligned with TFP’s strategy
Strong collaboration with IT, specifically IT Development and business partnering teams
Support the Group Head of Change leading and embedding a Change Management mindset/practice across the business
Collaborate with data teams to ensure business requirements support effective data capture, reporting, and analytics capabilities.
Team Management / Resource Allocation
Own the allocation and prioritisation of business analyst resources across the change portfolio, ensuring optimal support for strategic initiatives and operational projects and the small change portfolio
Resourcing of change projects across the company and potentially helping to procure short-term resources as and when additional capacity is required to deliver change activities.
Work closely with project and programme managers to assess resource needs, timelines, and skill requirements.
Maintain a forward-looking view of demand and capacity, proactively managing resource planning to avoid bottlenecks and ensure delivery continuity.
Develop and maintain a skills matrix and career development framework to support team growth and capability enhancement.
Act as a point of escalation for resource conflicts, ensuring resolution aligns with business priorities and stakeholder expectations.
People & Culture:
Champion an inclusive, high-performance culture in operational teams, supporting the professional development of middle office staff.
Skills & experience
Significant experience of supporting and delivering complex change management, including management of portfolios and programmes of change
Demonstrable experience of stakeholder management at all levels including C-Suite and presenting at management and executive committees
Significant experience of planning and management of Business Analysis activities and leading teams of Business Analysts from business cases, eliciting requirements through to delivery.
Strong influencing and decision-making skills, showing clear leadership when it comes to driving out the definition of a problem and its solution.
Strong understanding of insurance and underwriting operations, with proven experience in a Lloyd’s market or international insurance environment.
Strong understanding of strategic planning, transformation delivery and governance processes.
Excellent analytical, planning, and problem-solving abilities.
Excellent communication (written and verbally) and influencing skills, with the ability to convey complex topics clearly to both technical and non-technical audiences.
Highly organised, with the ability to manage multiple concurrent priorities in a fast-paced environment.
Willingness to travel occasionally to TFP international offices as required.
DESIRABLE QUALIFICATIONS:
Professional qualifications in insurance (e.g. ACII), Finance (e.g. CIMA)
Professional qualifications in Business Analysis (e.g. BCS, Agile) and Process Improvement (e.g. Lean Six Sigma or Kaizen).
Degree or relevant qualification in Business, Finance or related field
Experience with operational regulatory frameworks in the UK, EU (Central Bank of Ireland), and Bermuda Monetary Authority (BMA).
Other
The Fidelis Partnership Ethos
At The Fidelis Partnership, we aim to be different while making a difference.
We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence.
Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space.
We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader.
We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals.
We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.
Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.
Diversity, Equity & Inclusion
Diversity & Inclusion in the workplace
Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community
We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes
This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups
We aim to maintain a focus on equal opportunities across all stages of hiring process
We measure and minimise the pay gap where possible.
Bring Your Whole Self to Work
Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.
To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact fidelis@avenciaconsulting.com to discuss. All information relating to your health or disability will be treated in accordance with our data protection policy.
