The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.
Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.
The role
The IT Application Operations Engineeris responsible for managing the stability, reliability, and performance of TFP’s applications ecosystem. This includes overseeing operational processes, swift and accurate responses to incidents ensuring high availability, and delivering dependable services that meet business requirements.
You will contribute to making sure our team delivers robust, performant, compliant, cost-effective systems and act at all times to make sure end-user service is maintained to the very highest level.
You will work closely with IT leadership and Users across business units to thoroughly understand and fulfil business end-user requirements. Strong resilience and rapid problem resolution are essential skills for this role.
Key accountabilities
Application Operations Management: Support, manage, and maintain TFP applications, ensuring they function optimally within the organization.
Custom Operational Development: Create and maintain custom features and tools to enhance existing systems, addressing stated application and business needs.
Monitoring and Troubleshooting: Analyse application performance, troubleshoot issues, and implement solutions to improve efficiency.
Incident Management and Service Delivery: Lead incident resolution for data-related issues, manage SLAs, and drive continuous service improvements. Establish and manage SLAs, KPIs, and operational dashboards to monitor platform performance, uptime, throughput, and incident response times.
User Support : Provide technical support to users, addressing their concerns and ensuring they can effectively utilize the applications.
Process Automation and Optimisation: Leverage automation and monitoring tools to enhance operational efficiency, reduce manual intervention, and ensure proactive issue detection.
Collaboration Across Teams: Work with Development, QA, Security and Business teams to implement system enhancements and address known problems, ensuring that user requirements are met.
Security and Compliance: Ensure all data operations comply with internal security policies and external legal and regulatory requirements, with a strong focus on MS Azure-native security features.
Documentation and Knowledge Sharing: Maintain clear, comprehensive documentation of data operational procedures and ensure effective knowledge transfer within the team.
Skills & experience
Proven experience in Application Operations within cloud environments, preferably MS Azure
Exceptional collaboration skills, with experience working closely with cross-functional teams and external partners.
Working knowledge of MS Azure services
Deep familiarity with application monitoring, incident response, and operational SLAs
Background in automation, performance optimisation, and proactive issue detection
Experience with service performance metrics, KPIs, and continuous service improvement
Degree in Information Systems, Computer Science, or a related field experience
Capable of building strong relationships with internal and external parties alike, with demonstrable influencing skills at middle to senior levels
People-oriented – people management skills and experience of direction setting and ability to work across organisational boundaries
Ability to troubleshoot issues across a range of technologies (messaging, data, code, etc.)
Stakeholder-oriented – Managing and satisfying multiple stakeholders in a fluid environment, translating their needs to realistic goals
Stay abreast of emerging technologies and trends in data integration, data management, AI and cloud computing to drive innovation and continuous improvement.
Excellent communication skills with people at all levels of the organisation
Excellent analytical, problem-solving, communication and organisation skills. Comfortable communicating with all levels within the organisation
High levels of enthusiasm, commitment, and energy required. Results-oriented with a “can-do” attitude –adaptable, flexible and resourceful to work through short and long-term issues
Ability to work under pressure and meet deadlines in a fast-paced environment
Other
The Fidelis Partnership Ethos
At The Fidelis Partnership, we aim to be different while making a difference.
We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence.
Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space.
We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader.
We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals.
We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.
Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.
Diversity, Equity & Inclusion
Diversity & Inclusion in the workplace
Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community
We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes
This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups
We aim to maintain a focus on equal opportunities across all stages of hiring process
We measure and minimise the pay gap where possible.
Bring Your Whole Self to Work
Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.
To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact fidelis@avenciaconsulting.com to discuss. All information relating to your health or disability will be treated in accordance with our data protection policy.
