The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.
Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.
The role
The purpose of The Fidelis Partnership Receptionist is to provide a 5* front of house service to every guest and new joiner who comes to the office. To create the best possible first impression of the company and provide support to the business by coordinating the services and tasks provided by Facilities which enable the business to be productive and enhance the workplace.
The reception team are the first line of security and safety for the business, ensuring the visitors and new joiners are managed in the correct way to maintain the security of our offices. Acting as a Fire Warden for evening events and supporting the facilities team in coordinating any emergency situation.
Key accountabilities
Guest Services
Provide a warm and professional welcome to all visitors and TFP employees on arrival at the office.
Ensure hosts are promptly notified of the guest arrivals, that the guest is offered refreshments and escorted to the designated meeting place.
Carry out regular checks to ensure the Brokers Lounge is always presentable, clean and fully stocked and external meeting rooms are clean and ready for the next meeting
Manage all visitors, send QR codes and effectively communicate their arrivals to hosts
Book meeting rooms when requested
Anticipate needs and exceed expectations
Handle queries and provide relevant information in a timely and efficient manner
Front of House
Follow the daily checklists provided ensuring all duties and tasks are carried out in line with relevant SOP’s
Meeting room management – Setting up, resetting, and maintaining meeting rooms to a high standard
Act as first point of contact to all colleagues, guests and contractors.
Constantly liaising with the Hospitality/Housekeeping team to ensure we always adhere to the highest standards of hygiene and presentation
Ordering catering for the business as required using one of the pre-approved suppliers in line with the relevant SOP’s
Preparing event and catering sheets for all hospitality / events requests
Setting up meeting rooms for catering requests
Business Support
Manage the company Wellness calendar by coordinating practitioners, confirming the weekly schedule, managing treatment and class bookings, and handling cancellations and waitlists
Team collaboration – Working closely with the Facilities team, responding to tickets, collecting data on services, and managing incoming post.
Conduct gym inductions as needed, ensuring users have completed the required forms
Ensure the Golf Simulator is set up as requested and monthly checks are carried out
Book taxis for the business with pre-agreed suppliers and in line with the relevant SOP
Book couriers for the business with pre-agreed suppliers and in line with the relevant SOP
Assist the Housekeeping team in ordering any last-minute stock
Arrange for stock take to be completed at the end of every week in absence of GRMWEL.
Health & Safety, and Security:
Be alert of your surroundings
Be constantly Health & Safety conscious and report any potential hazards
Security maintenance including the enabling and disabling of building access
Responsible for quarterly First Aid Box checks
Act as Fire Warden and assist during a Fire Evacuation
Ensuring Gym agreement forms are saved accurately
Skills & experience
Professionalism & Presentation: Punctual, well-presented, and exuding a welcoming, professional, and proactive attitude.
Communication & Relationship Building: Excellent verbal and written communication skills, able to build strong relationships with employees and visitors
Organization & Adaptability: Highly organized, detail-oriented, and able to multitask effectively in dynamic environments
Problem-Solving & Initiative: Thinks outside the box, finds solutions, and embraces challenges as opportunities for growth
Teamwork & Independence: Flexible with breaks, shifts and work patterns according to business needs. Works well under pressure, whether independently or as part of a team, always committed to the task at hand, act as the right hand for the GRCSM
Technical Skills & Experience: Proficient in MS Office Suite (Outlook, Word, Excel, Teams) with at least one year of Front of House experience in the hospitality or corporate sector
Other
The Fidelis Partnership Ethos
At The Fidelis Partnership, we aim to be different while making a difference.
We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence.
Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space.
We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader.
We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals.
We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.
Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.
Diversity, Equity & Inclusion
Diversity & Inclusion in the workplace
Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community
We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes
This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups
We aim to maintain a focus on equal opportunities across all stages of hiring process
We measure and minimise the pay gap where possible.
Bring Your Whole Self to Work
Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.
