The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.
Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.
The role
We are seeking a proactive and detail-oriented Technical Payments Analyst to join the Finance function. This role is primarily focused on the processing and administration of payments, whilst also providing support for credit control activities, query resolution and audit requests. The successful candidate will possess strong organisational skills, excellent attention to detail, and the ability to work effectively with both internal and offshore teams.
Key accountabilities
Process premium, claim, and other insurance-related payments through banking platforms in accordance with company procedures and delegated authorities.
Download and reconcile daily bank statements, ensuring transactions are accurately updated by the offshore team..
Enter, upload, and monitor payment instructions across various banking and finance systems.
Create and allocate manual cash vouchers relating to premiums, claims, and internal transfers.
Monitor payment queues and outstanding transactions, proactively escalating any delays or issues.
Investigate and resolve payment discrepancies, rejected payments, and banking exceptions.
Support the Credit Control team with the follow-up of overdue balances and aged debt through broker and client chasers.
Assist in maintaining accurate records of queries and ensure timely resolution in line with agreed service levels.
Support unallocated cash investigations where required.
Assist with internal and external audit requests by providing supporting documentation and evidence for payment transactions.
Support testing activities for system enhancements, process improvements, and finance-related development initiatives.
Perform user acceptance testing (UAT) and document testing results for new functionality and process changes.
Contribute ideas for process improvements, automation opportunities, and operational efficiencies across the finance function.
Ensuring compliance with the company’s regulatory requirements.
Adhere to the operational risk framework for the role ensuring that all regulatory or company determined parameters are complied with.
Role model for demonstrating highest level standards of integrity and conduct and reflecting Company values.
At all times complying with the FCA’s Code of Conduct.
Proactively identify and act on opportunities to foster a culture of continual improvement and high performance.
Contribute to team efforts prioritising cost controls, productivity, work quality, process improvement and data integrity.
To ensure that you are fully aware and adhere to the internal policies that related to you, your role or other activities for which you have any level of responsibility.
To report any breaches of policy to your manager as required.
To escalate risk events immediately
To provide input to risk management processes as required.
Skills & experience
Minimum 2 years’ experience in credit control, accounts payable, or general accounting role preferably within the insurance or financial services sector.
Strong working knowledge of MS Office, especially Excel, Word, and Outlook.
High attention to detail, strong analytical skills, and ability to manage multiple priorities.
Excellent written and verbal communication and interpersonal skills.
Ability to work both independently and collaboratively in a fast-paced environment.
Other
The Fidelis Partnership Ethos
At The Fidelis Partnership, we aim to be different while making a difference.
We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence.
Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space.
We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader.
We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals.
We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.
Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.
Diversity, Equity & Inclusion
Diversity & Inclusion in the workplace
Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community
We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes
This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups
We aim to maintain a focus on equal opportunities across all stages of hiring process
We measure and minimise the pay gap where possible.
Bring Your Whole Self to Work
Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.
