The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.
Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.
The role
This role is an essential part of the Binding Operations function, supporting accurate risk capture, endorsement processing, data quality, query management and operational reporting. The role is responsible for ensuring that risks, endorsements and associated premium information are processed accurately and in line with agreed controls, while supporting Underwriting, Credit Control, Policy Administration and outsourced service providers with day-to-day operational delivery.
Key accountabilities
Binding and Endorsement Processing
Ensure, maintain and be responsible for the accurate capture of binding risks, declarations and endorsements within the underwriting system of record, using slips, endorsements, premium worksheets and supporting documentation.
Review and validate premium, deduction, settlement, signing and tax information to ensure processing is aligned to the slip and any agreed business rules.
Manage binding and endorsement queries through the query management process, ensuring clear ownership, timely resolution and appropriate escalation where information is incomplete or inconsistent.
Support the review and correction of legacy items, aged queries, outstanding endorsements and items impacting year-end readiness.
Work closely with Underwriting, Credit Control, Policy Administration and outsourced partners to resolve premium, declaration, endorsement and cash allocation issues.
Provide technical support and training to outsourced service providers, helping to embed process knowledge, improve right-first-time processing and reduce repeat queries.
Data Quality
Develop a strong understanding of each Line of Business, policy type and operational process through day-to-day work, learning sessions and engagement with underwriters and underwriting assistants.
Review data quality exceptions, critical field failures and operational control outputs, ensuring errors are investigated, corrected and recorded in line with required standards.
Support month-end and year-end data quality activity, including binder reviews, endorsement checks, MGA code validation, TIV change analysis and other operational control requirements.
Work with outsourced providers to ensure data quality and performance targets are met, with issues identified, owned and addressed promptly.
Identify recurring issues and support corrective action plans, process updates, checklist improvements and training to prevent future errors.
Performance Monitoring & Reporting
Support month-end procedures, operational controls and reporting deadlines, ensuring required activity is completed accurately and on time.
Review and respond to complex queries from internal and external stakeholders, ensuring responses are clear, accurate and supported by the appropriate documentation.
Maintain trackers, dashboards and reporting outputs to support visibility of workload, aged items, outstanding queries, backlog position and control performance.
Participate in key meetings and provide updates on operational progress, blockers, risks and agreed actions where required.
Support audit, SOX and governance requests by collating evidence, reviewing control outputs and ensuring actions are completed within agreed deadlines.
Work closely with other Operations teams to support service delivery, backlog reduction, process consistency and achievement of agreed SLAs.
Identify trends, recurring issues and process gaps, escalating these where appropriate and supporting practical improvements to reduce operational risk.
Skills & experience
Demonstrated Operations Experience.
3 years’ experience in a similar operations role.
3 years’ experience dealing with one of the following classes of business; Aviation, Marine, Property.
3 years’ experience dealing with one of the following policy types: excess of loss, treaty, delegated authority insurance policy types.
A practical understanding of Underwriting systems.
Basic competency in MS Office applications: Word and Adobe Standard required.
Advanced Outlook and Excel skills.
Demonstrated ability to master new concepts quickly and take initiative with own personal development.
Ability to develop relationships with key stakeholders both internal and externally across the Company.
Must be able to self-lead and work effectively both independently and with teams.
Demonstrated ability to deliver and manage accurate thoughtful detail-oriented work within tight deadlines.
Other
The Fidelis Partnership Ethos
At The Fidelis Partnership, we aim to be different while making a difference.
We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence.
Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space.
We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader.
We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals.
We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide
Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve
Diversity, Equity & Inclusion
Diversity & Inclusion in the workplace
Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community
We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes
This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups
We aim to maintain a focus on equal opportunities across all stages of hiring process
We measure and minimise the pay gap where possible.
Bring Your Whole Self to Work
Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.
To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact fidelis@avenciaconsulting.com to discuss. All information relating to your health or disability will be treated in accordance with our data protection policy.
