The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.
Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.
The role
This is an exciting opportunity to join a growing claims team at the early stages of its development and be part of building out the strategy as the business grows and expands. The purpose of this role is to manage and adjust a portfolio of claims across multiple lines of business for The Fidelis Partnership UK based entities.
We are looking for an experienced, motivated senior claims adjuster who can adapt to a wide range of challenges and handle claims across a wide range of classes of business. They must have strong communication skills and be prepared to commit significant time and energy to meet the needs of the business. The role will include engagement with Underwriters, Brokers, co-insurers, Claims Service Providers (lawyers, adjusters, engineers etc.) Operations, Actuarial, IT and Finance functions as applicable.
Key accountabilities
Manage incoming claims notifications to Insurance & Reinsurance policies written, using both Bureau and non-Bureau channels
Manage all aspects of claims handling including logging, reporting, insured & broker correspondence, engagement of external legal resources, reserving and resolution
Effectively collaborate with the Group Claims team, providing additional capacity as required (and subject to relevant operating guidelines)
Liaise across entire Claims Function to ensure uniformity of claims handling and monitoring where appropriate
Attend conferences, meeting clients, brokers and co-insurers with Underwriters as required
Attend or lead market meetings where required, leading the market in claim strategy and case resolution
Ensure that all claims information is accurately recorded in the system of record, and service targets are achieved
Support the monthly and quarterly close process including monthly reserve reconciliations and liaising with the Underwriting, Operations, Finance and Actuarial departments
Liaise with the outwards reinsurance recovery team, providing Claims related information to support the recovery process where required
Build and maintain a network of line of business expert contacts, monitor significant market losses, and report claims intelligence to the business
Participate in internal peer review and coverholders claims audits as required
Skills & experience
At least 8 years’ experience in the (re)insurance industry in a senior claims role;
A practical understanding of Underwriting and Claims systems;
ACII or equivalent designation
Demonstrated ability to master new concepts quickly, and take initiative with own personal development;
Proven prioritization and time management skills with accurate results;
Must be able to self-lead and work effectively both independently and with teams;
Other
The Fidelis Partnership Ethos
At The Fidelis Partnership, we aim to be different while making a difference.
We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence.
Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space.
We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader.
We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals.
We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.
Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.
Diversity, Equity & Inclusion
Diversity & Inclusion in the workplace
Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community
We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes
This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups
We aim to maintain a focus on equal opportunities across all stages of hiring process
We measure and minimise the pay gap where possible.
Bring Your Whole Self to Work
Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.
To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact fidelis@avenciaconsulting.com to discuss. All information relating to your health or disability will be treated in accordance with our data protection policy.
